Privacy Policy

Last Updated October 13, 2025

Introduction

Contour Health, LLC on its own behalf and on behalf of its affiliates and contractors (collectively "we," "us," our "our") are committed to protecting the privacy of our visitors and users, and providing them with detailed information as to how their information is used and protected. This Privacy Policy describes how we collect and process your personal information through our website and services (together, the "Services").

This Privacy Policy is incorporated into our Terms of Use. By using our Services, you are consenting to the practices described in this Privacy Policy and you agree that your personal information will be handled as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not access or use the Services.

Scope of this Privacy Policy and Protected Health Information

This Privacy Policy describes the types of Personal Information we collect from visitors to our website and who utilize our Services, as well as our practices for using, maintaining, sharing, and protecting it. It also describes the rights and choices you may have with respect to your Personal Information and how we can be contacted.

This Privacy Policy does not apply to information collected from you if you register and log-in to the password-protected and secure portions of our Services, which are intended to be used by potential patients of independent healthcare providers for the provision of their respective professional services (the "Platform"). The Platform allows eligible patients to use certain Services related to the provision of the practice of medicine and other healthcare related professions. All information collected and stored by us or disclosed by you within the Platform is considered Protected Health Information ("PHI") and/or personal data and shall be governed by applicable state and federal laws that apply to such information, including the Health Insurance Portability and Accountability Act ("HIPAA"). To understand how we use and disclose PHI, you should review our Notice of Privacy Practices, which is available to users of the Platform within the Platform. The Notice of Privacy Practices (and not this Privacy Policy) also applies to Personal Information collected through our Services if specific symptoms or health conditions are also collected, as such information may be considered PHI under HIPAA.

01. Types of Personal Information We Collect

While using our Services, you may provide us with certain information about you. We or our advertising partners also may automatically collect information through the use of cookies and other tracking technologies.

Personal Information that we collect through your use of the website and Services may include your IP Address, device ID, online identifiers (e.g., login credentials), and device location. We may also use device identifiers, cookies, web beacons, tokens, scripts, and other technologies on devices, applications, e-mails, and our web pages to collect information about your browsing actions and patterns, information about your devices (such as information related to your computer device, internet connection, operating system, and internet browser type), or other technical information.

We may also receive certain information that you disclose through forms or surveys, or when you sign up for a user account and use our Services. In addition, we receive information about you when you use, edit, or access your account. As a result of those actions, you may supply us with certain information, including, but not limited to, your name, e-mail address, phone number, gender, date of birth, address, payment or financial information, and other information.

02. How We Collect Personal Information

We may collect Personal Information using the following methods:

  • Directly From You – We receive information about you when you provide it to us (such as information you enter into forms, inquiries, responses, surveys, etc.).
  • Automatically – We receive your information automatically through tracking technologies such as cookies, web beacons, and log files, including over time and across our own and third-party websites or other online services.
  • Obtained from Third-Party Sources – We may also obtain the information described above from third-parties. These third-parties may include advertisers, ad networks, ad servers, and co-branding marketing partners; analytics companies; your mobile device manufacturer; your mobile device service provider; social media network applications and services with which you choose to connect or interact through our Services; publicly available sources such as government databases; and service providers that collect data for work they complete on our behalf such as determining your device's location based on an IP address.

03. How We Use Your Information

We collect your information to provide and improve our Services. In addition, we may disclose your deidentified and anonymized information for research or commercial purposes, except for your payment and financial information, and information prohibited from disclosure pursuant to federal and state law.

Information Obtained Directly from You – is used to provide, improve, and develop our Services. We, our partners, contractors, or agents, may use personal information about you for various purposes, including, but not limited to:

  • Conducting internal research and development and making business decisions about current and future product and Service offerings;
  • Responding to your comments, questions, and requests, and providing customer service;
  • Communicating with you about products, services, offers, promotions, rewards and events, and providing news and information we think will be of interest to you;
  • Managing your online account(s) and sending you technical notices, updates, security alerts, and support and administrative messages;
  • Personalizing your online experience and providing advertisements, content or features that match your profile and interests;
  • Monitoring and analyzing trends, usage and activities;
  • Aggregating information for analytics and reporting;
  • Respond to law enforcement requests and court orders and legal process and carry out our legal and contractual obligations and enforce our rights;
  • Enforcing or applying our Terms of Use; and/or
  • Fulfilling any other purpose for which you provided the information.

Information Automatically Collected – is used generally to improve our Services. In addition to uses related to the information you disclose, as outlined above, we may use information collected in a similar manner. We may also combine this information with other information we collect about you and use it for various purposes, such as improving our websites and your online experience, understanding which areas and features of our sites are popular, counting visits, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked on for other internal business purposes.

04. How We Share Collected Information

We may share your personal information with our affiliates, partners, and other third-parties, including subcontractors, for certain purposes, including:

  • Business Purposes – we may share your information to assist us with maintenance and operation of the Services, market and promote the Services, with our data hosting and data storage partners, analytics and advertising partners, technology support, and data security.
  • During a Transaction – to disclose to a buyer or other successor entity in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a growing concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
  • Compliance With Law – to comply with any court order, law, or legal process, including responding to any government or regulatory request, to enforce, or apply our Terms of Use.
  • Other Reasons – we may use your information for other reasons to ensure the safety and security of our websites and our Services and/or protect our, our customers', or others' rights, property, or safety.

In addition, we may disclose your deidentified and anonymized information for commercial purposes, except for payment and financial information, and information prohibited from disclosure pursuant to federal and state law.

05. Third-Party Websites and Collected Information

When you use the Services, certain third-parties may use automatic information collection technologies to collect information about you or your device. This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices, including data privacy and security processes and standards of any third-parties, including physicians and other healthcare providers using the Services. Further, these third-parties may include, but are not limited to: advertisers, ad networks, ad servers, analytics companies, your mobile device manufacturer, and your mobile service provider. The information they collect may be personally identifiable and may include information about your online activities over time and across different websites, apps, and other online services websites. These third-parties may use this information to provide you with interest-based advertising or other targeted content. We do not control these third-parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Our website may contain links to other online platforms operated by third parties. We do not control such other online platforms and are not responsible for their content, their privacy policies, or their use of your information. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms (such as Facebook, LinkedIn, or X) may also be viewable by other users of the Services and/or users of those third-party online platforms without limitation as to its use by us or by a third-party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators except as disclosed on our website or the Services. We expressly disclaim any and all liability for the actions of third parties, including, but not limited to, actions relating to the use and /or disclosure of personal information by third-parties. Any information submitted by you directly to these third-parties is subject to that third-party's privacy policy.

06. Cookies and Information Used for Advertising

As mentioned above, we may collect and disclose personal information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. This section of our Privacy Policy provides details and explains how to exercise your choices. You may see certain ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based, and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the webpages or advertisements you view and the actions you take on the websites. This data collection takes place both on our websites and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.

You may disable or delete browser cookies through your browser settings. If you delete or disable cookies, or if you are running third-party software that intercepts or deletes cookies, some parts or functionality of our websites may not work properly.

07. Privacy and Security

We design our systems with your security and privacy in mind, and we maintain administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These safeguards vary based on the sensitivity of the information that is collected.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. Do not share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our website.

08. Notification of Changes

We reserve the right to change this Privacy Policy from time to time in our sole discretion. Your continued use of our Services indicates your consent to the Privacy Policy as posted. The date the Privacy Policy was last revised is identified at the top or bottom of this page. If we make material changes to how we treat our users' personal information, we will notify you by email or through a notice on our website. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for any changes.

09. Accessing/Deleting Your Personal Information

You may be able to update, correct, or delete your personal information by contacting us. We may not be able to delete your information, personal or otherwise, without also deleting your account, and we may not accommodate a request to change or delete information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

10. Retention of Your Information

We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.

11. Children Under 13

Our Services are not intended for children under 13 years of age. We do not knowingly collect personally identifiable information from children under the age of 13 without parental consent. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

12. Your State Privacy Rights

Certain states afford their residents additional rights with respect to their personal information. You may have the right to:

  • Opt-out of the processing of your personal data for purposes of: (a) targeted advertising, (b) sale of personal data, and/or (c) profiling that produces legal or significant effects on you;
  • Opt-out of the processing of sensitive data, including perceived geolocation data, or the processing of sensitive data;
  • Opt-out of the collection of personal data collected through the operation of voice recognition or facial recognition features;
  • Access your data and confirm whether we have collected, held, or processed your data;
  • Obtain a list of third-parties to which we have disclosed your personal data or any other personal data;
  • Delete personal data that we have collected and held about you;
  • Correct inaccuracies in your personal data held by us;
  • Receive your requested data in a usable, portable, and transferable form that allows you to transmit the data to another controller without hinderance; and/or
  • Non-discrimination or retaliation for exercising any of these rights. This generally means we will not deny goods and services, change prices or rates for goods or services, or provide a different level of quality or selection of goods or services if you exercise your rights.

Responding to Requests

We are required to respond to your requests without undue delay but within forty-five (45) days of receipt of your request. Depending on factors such as the type and complexity of the request, if we notify you within the original forty-five (45) days, we may extend the time for response once for an additional fifteen (15) days.

  • If we decline to take action regarding your request, we must notify you without undue delay, but within forty-five (45) days of receipt of the notice and provide information on our appeal process. We are required to provide justification and provide information on the appeal process within a reasonable time after the communication of the decision to decline.
  • You can request information free of charge twice per year. For a third or subsequent request within a 12-month period, depending on your state of residence, we reserve the right to charge a fee for our provision of your information.

How to Exercise Your Rights

If you would like to exercise any of your rights in this Privacy Policy, you can do so through our website. You may also email us at info@getcontourhealth.com.

  • If you wish to exercise your opt-out rights, you can do so through our website by selecting the link that states "Opt-Out Rights." If you wish to designate an agent to exercise your rights on your behalf or are a guardian or conservator exercising your consumer rights on behalf of another individual, you may contact us on our website. You may also email us at info@getcontourhealth.com. If your request to exercise your rights is declined, you may appeal the decision by contacting us either by email as designated herein or by following the process on our website.
  • If you need to contact us for any reason, you may submit your inquiry through our website contact page, which shall process and provide your communication to one of our representatives. You may also email us at info@getcontourhealth.com.
  • If you choose to contact us directly by emailing us as designated herein, you will need to provide us with:
    • Enough information to identify you (e.g., your full name, address, and customer or matter reference number);
    • Proof of your identity and address (e.g., a copy of your driver's license or passport and a recent utility or credit card bill); and
    • A description of what right you want to exercise and the information to which your request relates.
  • We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person's behalf.

Any personal data we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.

13. Contact Information

If you have any questions about this Privacy Policy, please contact us at info@getcontourhealth.com. You may also request that we help you access, modify, or delete your data, or ask that we not sell or share your data, by contacting us using the information provided above.

Business Address
1022 Carolina Blvd
Isle Of Palms, SC 29451